Refund Policy

Last updated: March 2026

Our Commitment

At Mystic AI, we want you to be completely satisfied with your purchase. We understand that digital services can be different from physical products, so we have a fair and transparent refund policy.

Subscriptions

• First 24 hours: Full refund if you cancel within 24 hours of your first subscription charge
• After 24 hours: No refund for the current billing period, but you can cancel to prevent future charges
• How to cancel: Go to Settings → Subscription → Cancel

Premium PDF Reports

• Technical errors: Full refund if the report was not generated due to a technical error
• Duplicate charges: Full refund for any duplicate payment
• Dissatisfied with content: We will regenerate the report once at no charge

How to Request a Refund

Email us at support@mystic-ai.app with:

• Your account email
• Order ID or transaction ID
• Reason for refund request

We process refund requests within 3 business days. Refunds are returned to the original payment method within 5-10 business days.

Exceptions

We cannot provide refunds for:

• Dissatisfaction with AI-generated content (subjective interpretation)
• Requests made more than 7 days after purchase
• Accounts that have violated our Terms of Service

Contact

Questions? Contact us at support@mystic-ai.app